Shikhar Travel Insurance
Google Map DirectionsBusiness Name: Shikhar Travel Insurance
Addresss: Shikhar Biz Centre, Thapathali, Fourth to Seventh Floor, Kathmandu, Nepal
Phone: 014246101
Visit WebsiteBusiness Profile:
Shikhar Insurance Company Limited stands as one of Nepal’s leading general insurance providers, established on Mangsir 2, 2061 (November 2004). Located in the distinctive Shikhar Biz Centre in Thapathali, the company operates from a striking eight-storey commercial building renowned for its quarter-dome architectural feature. SICL was founded by a dynamic team of reputed industrial and business houses involved in aviation, banking, manufacturing, and other sectors. The company has grown significantly since its inception, now boasting 113 branches across Nepal and over 650 employees, commanding the highest market share of 13.29% as of fiscal year 2023/24. Shikhar Insurance offers comprehensive non-life insurance products including vehicle, property, marine transit, group medical, travel medical, health, corona, agricultural, and aviation insurance among others. The company prides itself on developing economical policies tailored to client requirements whilst maintaining international standards and building confidence between insurers and the insured.
Public Review Sentiment:
Customer feedback reveals a mixed sentiment towards Shikhar Insurance Company Limited. Positive experiences highlight the company’s professional service quality, with customers appreciating the spacious office environment, ample parking facilities, and courteous staff members. Many reviewers praise the travel insurance services as fast and effective, whilst others commend the comprehensive health insurance coverage and reliable claim processes. The company receives recognition for maintaining clean, well-structured premises and providing comfortable waiting areas with refreshments. However, negative reviews consistently point to communication challenges, particularly difficulty reaching staff by telephone and unresponsive customer service in certain departments. Some customers express frustration with claim processing procedures, describing experiences as slow and complicated. Staff behaviour has been criticised by some reviewers who encountered rudeness at reception areas. Additionally, concerns have been raised about document handling and claim settlement practices, with a few customers reporting unsatisfactory experiences during critical situations requiring insurance support.
Opening Hours:
Sunday to Friday: 9:30 AM to 5:30 PM
Friday (Branches): 9:30 AM to 3:00 PM
Best Time to Visit
The optimal time to visit Shikhar Insurance is during weekday mornings between 10:00 AM and 12:00 PM when staff availability is highest and queues are typically shorter. Sunday through Thursday offers the most comprehensive service hours, whilst Friday visits should be completed before 3:00 PM for branch services.
Atmosphere:
The business premises maintain a professional corporate atmosphere within a modern commercial building featuring contemporary architecture. The environment is described as clean, well-maintained, and spacious with good lighting and ventilation. The glass elevator systems create an open, airy feeling whilst the quarter-dome architectural feature adds distinctive character to the building. The atmosphere is generally calm and organised, suitable for conducting important financial transactions and consultations.
Offerings:
Shikhar Insurance provides over 18 non-life insurance products including vehicle insurance, property insurance, marine transit insurance, group medical insurance, group personal accident coverage, travel medical insurance, health insurance, corona insurance, agricultural insurance, banker’s indemnity, cattle insurance, cash-in-transit insurance, secure mind insurance, fidelity guarantee, erection all risk, contractors’ all risk, trekker’s assistance, and aviation insurance.
Amenities:
The Shikhar Biz Centre offers excellent facilities including ample parking space in the basement, modern elevator systems with glass exteriors providing panoramic views, comfortable waiting areas with seating arrangements, complimentary refreshments including tea service, spacious office environments, and accessible location in central Thapathali.
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