ITTI Computer World Pvt. Ltd.
Google Map DirectionsBusiness Name: ITTI Computer World Pvt. Ltd.
Addresss: Trinity House, Putalisadak, Kathmandu, Nepal
Phone: 015350440
Visit WebsiteBusiness Profile:
ITTI Computer World Pvt. Ltd. stands as Nepal’s leading online laptop store, established over 15 years ago with expertise in providing comprehensive computing solutions. Located in the heart of Putalisadak, Kathmandu, the company specializes in a wide range of laptops including gaming systems, ultrabooks, business series, workstations, and consumer models from renowned brands like Acer, ASUS, Dell, HP, Lenovo, and Apple MacBooks. Beyond laptops, ITTI offers computer accessories, monitors, storage devices, gaming peripherals, and custom PC building services. The company prides itself on delivering genuine products with competitive pricing, backed by professional customer service and technical support. With nationwide delivery capabilities and a commitment to total customer satisfaction, ITTI has positioned itself as a trusted destination for both individual consumers and businesses seeking reliable computing solutions. Their philosophy centers on providing the “best overall value” through quality products, expert guidance, and comprehensive after-sales support, making technology accessible to customers across Nepal.
Public Review Sentiment:
Based on analysis of customer reviews, ITTI Computer Store receives mixed feedback from the public with an overall average rating of 4.0/5 stars. Positive sentiments highlight the store’s knowledgeable and friendly staff who provide excellent guidance in product selection, competitive pricing with good deals, wide product range, and professional customer service. Many customers appreciate the store’s central location in Putalisadak and praise the quality of genuine products offered. Satisfied customers frequently mention smooth purchasing experiences, helpful technical support, and recommend the store to others.
However, negative sentiments reveal significant concerns about after-sales service quality, with multiple complaints about poor maintenance and repair services. Several customers report issues with allegedly refurbished products being sold as new, overcharging practices, unprofessional behavior during service interactions, and delays in delivery or repairs. Some reviewers express frustration with damaged products during servicing and inadequate customer support when problems arise. The most common complaints center around service quality inconsistency, particularly in the repair and maintenance department, and concerns about product authenticity. Despite these issues, the majority of reviews remain positive, suggesting that while the store excels in sales and product variety, there are areas needing improvement in after-sales service delivery and quality control.
Opening Hours:
Sunday to Friday: 11:00 AM – 7:00 PM
Saturday: 12:00 PM – 5:00 PM
Best Time to Visit
The best time to visit ITTI Computer Store is during weekday afternoons (2:00 PM – 5:00 PM) when staff availability is optimal and customer traffic is moderate. Avoid Saturday visits as they have shorter operating hours (12:00 PM – 5:00 PM). For personalized consultation and unhurried service, mid-week visits (Tuesday-Thursday) are recommended when the store is less crowded compared to weekends.
Atmosphere:
The store maintains a professional and modern atmosphere with an elegant showroom design featuring well-organized product displays. The central location in Putalisadak provides easy accessibility for customers. The staff creates a welcoming environment with friendly interactions and knowledgeable assistance. The premises are air-conditioned for customer comfort, though some reviews mention minor maintenance issues like empty water dispensers. The atmosphere is generally described as professional and tech-focused, appealing to both casual buyers and serious tech enthusiasts. However, during busy periods or service appointments, the atmosphere can become more stressful, particularly in the repair section where some customers have reported less satisfactory experiences.
Offerings:
- Laptop and desktop computer sales
- Gaming laptop specialization
- Custom PC building and assembly
- Computer repair and maintenance services
- Technical support and consultation
- Laptop cleaning and thermal paste replacement
- Hardware component sales and installation
- Accessory sales (keyboards, mice, monitors, storage devices)
- Mobile phone and tablet sales
- Home appliance sales
- Online ordering and delivery services
- Product warranty support
- Trade-in services for old devices
Amenities:
- Free consultation and product guidance
- Custom PC building services
- Technical support and troubleshooting
- Nationwide delivery service
- 7-day no-questions-asked return policy
- Multiple payment options (Cash, Bank Transfer, Khalti, eSewa, Card payments)
- Product warranty services
- Online shopping platform with mobile app
- Water dispenser (though noted as sometimes empty)
- Air-conditioned showroom environment
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